Yes, Solaris Japan is a legitimate and trusted retailer of authentic anime figures, with a strong reputation for quality and customer service since its founding in 2008.
Does Solaris Japan sell bootlegs?
No, Solaris Japan does not sell bootlegs—all items on their website are 100% genuine and authentic.
They’re very clear about their zero-tolerance policy for counterfeit goods. Customer reviews repeatedly confirm the authenticity of their products. If something looks off, their support team actually responds quickly to questions. Always double-check the product description and reviews before hitting purchase.
Can you trust Solaris Japan?
Yes, Solaris Japan is a trustworthy retailer, with many customers reporting high-quality items and excellent condition even for pre-owned figures.
Founded in Tokyo back in 2008, they’ve grown into a major international retailer for anime figures, including Figma and Nendoroid lines. Their customer service is responsive, and their policies are refreshingly transparent. Honestly, they’re one of the more reliable choices for collectors.
Is Solaris Japan Pre-owned good?
Yes, pre-owned items from Solaris Japan are typically in excellent condition—often complete unless otherwise stated in the listing.
Japanese collectors tend to take great care of their items, so pre-owned figures often arrive in near-perfect shape. Still, always scan the product photos and descriptions for any signs of wear or missing parts. If you’re still unsure, their support team can usually provide more details if you ask.
How long does shipping from Solaris Japan take?
Orders are usually processed within 72 hours (3 business days), though shipping times vary by method.
Once processed, domestic shipping within Japan takes just 1–3 days. International delivery depends entirely on the carrier you choose. For example, DHL Express typically lands in 3–5 business days, while Saver Seamail (sea mail) can drag on for 2–3 months. Keep an eye on your tracking info for updates.
What currency is Solaris Japan?
Orders are charged in Japanese Yen (JPY), though your bank or payment service may convert it to your local currency.
They accept credit cards and PayPal, but all transactions happen in JPY. Your bank might slap you with foreign transaction fees, so check with them first to avoid surprises. It’s a small but important detail to keep in mind.
Where is Solaris Japan based?
Solaris Japan is based in Tokyo, Japan, where it was founded in 2008.
Their warehouse and headquarters are right there in Tokyo, which helps them process and ship orders efficiently. As an international retailer, they’ve got their shipping game down, sending anime figures all over the world—North America, Europe, you name it.
Does Solaris Japan use DHL?
Yes, Solaris Japan offers DHL shipping, though it is significantly more expensive than standard JP Post options.
Want DHL? Just include an order note asking for a quote when you place your order. It’s fast—usually 3–5 business days—but the price tag is steep. If you’re watching your budget, JP Post’s Saver Seamail is the way to go for a much cheaper (but slower) option.
Does Solaris Japan charge for preorders?
Yes, you will be charged when placing a preorder, as Solaris Japan’s payment gateway does not support delayed payments.
But here’s the good news: you can cancel up to one week before the item’s release date, though a restocking fee might apply. Always skim the preorder terms before you buy—just to be safe.
Does Solaris Japan ship to Canada?
Yes, Solaris Japan ships to Canada, though FedEx is the only available method due to customs regulations.
FedEx is pricey and comes with high taxes. If you’re unsure, ask their support team for a shipping quote before you order. Also, take a quick look at Canada’s customs policies—you don’t want any surprise duties popping up.
How long does it take for Solaris to deliver?
After purchase, allow 3–5 business days for items to ship, though the average processing time is closer to 2 days.
Delivery times depend on the shipping method you pick. DHL Express usually takes 3–5 business days, while Saver Seamail (sea mail) can take a frustrating 2–3 months. Keep an eye on your tracking info, and if things stall, don’t hesitate to reach out to their support team.
What does Saver Seamail mean?
Saver Seamail is a slow but affordable sea-mail shipping method with limited tracking updates.
Packages sent via Saver Seamail often don’t update tracking until they’ve reached the destination country, which can take weeks or even months. It’s cheap, but don’t expect speed. If you need something faster, DHL or FedEx are better bets.
Why are Japanese figures so expensive?
Japanese figures are expensive due to limited production runs and high-quality materials, which drive up costs for both manufacturers and collectors.
These aren’t mass-produced toys. Anime figures often use unique materials and molds, which are way more expensive when made in small batches. Add in licensing fees, import taxes, and international shipping, and the price tag starts to make sense. If you’re on a budget, pre-owned or sale listings are your best friends.
