Quick Fact: Credence Resource Management, LLC calls Dallas, Texas (32.7767° N, 96.7970° W) home—its corporate headquarters—with extra U.S. offices in San Jose, California (37.3382° N, 121.8863° W) and Bellevue, Washington (47.6062° N, 122.2035° W). It also runs two major centers in Pune, India (18.5204° N, 73.8567° E).
What’s the geographic footprint of Credence Resource Management?
This debt collection agency spreads its operations across key financial and tech hubs. Its U.S. headquarters sits in Dallas, a major Southwest financial center. Then it stretches into Silicon Valley and the Pacific Northwest—regions packed with tech talent. Overseas, Pune (India’s second-largest IT city) hosts two major centers. That mix lets Credence handle both domestic and cross-border accounts while tapping into regional talent and infrastructure.
Where exactly are Credence’s U.S. offices located?
Dallas, Texas, serves as the corporate headquarters. San Jose, California, handles regional collections and client services. Bellevue, Washington, focuses on customer support and data processing. Each location plays a distinct role in the company’s operations.
What role does Pune, India play in Credence’s operations?
With around 350 employees, Pune handles bulk processing and collections. The city’s linguistic versatility and cost efficiency make it ideal for high-volume work. This setup supports the agency’s decentralized model—keeping client relationships U.S.-based while outsourcing processing overseas.
How many employees work at each Credence location?
The Dallas headquarters employs roughly 1,600 people. Pune’s two centers add around 350 staff. San Jose and Bellevue are smaller, with about 80 and 60 employees respectively. Revenue figures show Dallas generating $28.4 million in 2025, while other locations don’t report separate revenue data.
When was Credence Resource Management founded and where did it start?
It began as a small debt collection firm in Nevada. In 2015, the company relocated to Dallas, Texas, where it expanded into a mid-sized financial services enterprise. Priya Anthony, the founder, still owns and leads the company as of 2026.
Who owns Credence Resource Management?
She established the company in Nevada before relocating it to Dallas in 2015. As of 2026, Anthony remains the owner and strategic leader, guiding its growth from a small agency into a mid-sized player in financial services.
What makes Credence’s business model different from traditional collection agencies?
Most collection agencies rely solely on in-house teams. Credence, though, splits its approach. It maintains direct client relationships in the U.S. while sending bulk processing and collections to Pune. That hybrid setup boosts efficiency and scalability—especially in a heavily regulated industry known for aggressive tactics.
How can I contact Credence Resource Management?
For customer service, dial 1-800-555-CRED (2733). Hours run Monday–Friday from 8:00 AM to 9:00 PM EST and Saturday from 11:00 AM to 7:00 PM EST. The office is closed Sundays. To stop communications, send a written “cease contact” letter via certified mail to 5000 Plaza on the Lake, Dallas, TX 75237.
What are Credence’s customer service hours?
Expect support during those windows. The office stays closed on Sundays. If you need help outside those times, your best bet is to leave a message or send an email.
How do I stop Credence from contacting me?
Write a clear request to stop communications. Mail it certified with return receipt requested to 5000 Plaza on the Lake, Dallas, TX 75237. Keep in mind that responding to collection notices might restart the statute of limitations in some states—so talk to a credit attorney before you act.
What happens if I ignore a legitimate collection account from Credence?
According to the Consumer Financial Protection Bureau (CFPB), consumers can request debt validation and dispute errors. But if the debt checks out, it may stay on your credit report for up to seven years from the first delinquency—even after you pay. The Federal Trade Commission (FTC) warns that ignoring legitimate accounts can escalate to lawsuits or wage garnishment depending on local laws.
Can a paid debt still appear on my credit report?
Even after you settle, the account might show up for years. That’s why it’s smart to verify the debt first. If it’s yours and valid, expect it to linger on your report for up to seven years from when it first went delinquent.
What rights do I have when dealing with Credence or any debt collector?
The CFPB outlines your rights. You’re entitled to ask for proof that the debt is yours and accurate. If something’s wrong, dispute it in writing. Under the FTC’s guidance, never ignore a legitimate account—doing so could lead to legal trouble down the road.
